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Customer Feedback
(Note: All customer's names have been protected from use on the Internet. Actual copies of letters with customer's names can be viewed in our office):


Dear Steel City,
We would like to thank you and your great team for building us such a beautiful deck! We couldn't be happier with the finished product. Your team,
including Alvin, John, Bill, and of course the fearless leader Bud, were all very kind, courteous and obviously fine carpenters.  It will be our pleasure to
recommend you to our friends and neighbors, as my neighbor recommended you to me.
                                                                                                                                                            
                                           

Dear Bob and Steel City,
Thank you for such quality workmanship. We were extremely pleased with the remodeling of the bathroom. Best of all, you are a considerate and caring
person. It is a pleasure to know you.

                                                                                                                                                              
                                           
Dear Steel City,
I appreciate the good work your people did as well as the prompt manner in which you responded. I also appreciate the courtesy with which they
treated my wife.  I will call Steel City for my future construction needs and will recommend you to my friends as well.        Thank you very much.

                                                                                                                                  
Dear Bob & Steel City,
I am writing you this note to let you know how pleased I am with the work your men did on my home. You can't even tell the house was damaged.  
Most of all, I was very impressed with the work of the team. They did such a fantastic job matching the color perfectly, taking pains to do a perfect job.
The paint job was done with no mess. I didn't even have any clean up or didn't have to watch them because they were doing such a wonderful job.  I
feel they should be told how impressed I was with their workmanship. A good job should always be recognized and praised.
                                                                                                                                                          

To Steel City,
Thanks to all whose efforts, patience, professionalism, and artistry have put smiles on our faces and pride in our hearts. We hope and look forward to
working with you again.

                                                                                                                                          
Steel City,
Expressing our thanks for the great work that Bill and the team did redoing our basement. They were very pleasant and did a great job. They also did a
great job carpeting the stairs.  Jay (your Salesman) was a very nice and pleasant person to do business with. He always responded to our calls quickly
and ready to help us.
We would appreciate you letting everyone know how we felt about them and their work.

                                                                                                                                                       
Dear Bob, office staff, Bud and the working staff,
Thank you for a job very well managed and very well done. We are thoroughly enjoying our new kitchen and dining room and every nook and corner in
them have memories of all of you working. We are completely satisfied and would recommend you to others any time. We look forward for your
business again in the future. We wish you all a bright future.
                                                                                                                                        

To Bob, Jay and all the Craftsmen,
Just wanted to thank all of you for the extreme effort and workmanship you expedited at my client's home. She was very happy with the way it was
handled per Jay and the courteous way the men went about their individual tasks. You are to be commended.  
Thank you soooooo much.
                        
                                                                                                                            
Dear Bob & Steel City,
Thanks again to everyone for doing such a beautiful job. We love what your people did and will thoroughly enjoy it this fall. We will also be ready to ask
you to come back to do more of our improvements.   It's scary to have a picture in your mind of what you want. It all worked because all of you
wanted it to work as much as we did. My kids say I'm a hopeless perfectionist. I think your carpenters are too, so it worked.
                                                                                                                                                  
                                 
Dear Bob,
You have a great group of guys working for you. Everyone was nice and very friendly. I am very pleased with everyone who worked on my home.
                                                                                                                                                                  

Dear Bob,
Please convey our thanks to everyone who worked on our bathroom, our gratitude for such wonderful craftsmanship and dedication to promptness
and excellence, and for traveling such distances. We felt so comfortable knowing that you would solve every problem, seen and unforeseen, and that
with your knowledge and tenacity, it would be solved correctly.
Everything is more than satisfactory - it's simply splendid! Thank you!


Dear Bob & Steel City,
Thanks very much. Please let your crew know they did a GREAT JOB and my cat is very pleased!
                                                                                                                                                                                  

Dear Steel City,
We appreciate the care you give the customer. At one window a year, you aren't getting rich off of us, but you gave us the same quality as a bigger
customer. Thank you.


Dear Steel City,
I compliment you on the professional manner in which this claim was settled. This is partly due to your job Foreman. He was business-like in his work.
The room was left in neat and clean condition. He was courteous and considerate.


Dear Bob & Jay,
I thought you should be aware of some of the feedback I have received. This comes from my Vice President, some of the deans involved, from project
supervisors assigned and from end users. At every level, the feedback is very consistent:
Jay is very helpful. He keeps us informed and responds to calls promptly. Bill is very courteous. He listens carefully, his crew keeps things cleaned up and
they work well around building users and visitors (no foul language, etc.).
From my standpoint, the projects were managed to get good value and the time was managed well -- jumping from project to project to make the best
use of time, personnel was used well especially with their willingness to work at any trade, work is done safely, and questions were always answered
truthfully (in our business, we are often given a line by the contractor instead of being told there is a delay or a problem). Whenever there were
problems, they were always resolved in a positive way. Many thanks.


Dear Bob,
I would like to say that I am very pleased with the end result. It is just the way I pictured it, even though my drawing wasn't much to work from. Your
staff was all very easy to work with and very helpful to me. You can certainly put me on your list of satisfied customers. Thanks again for everything.


Dear Steel City,
I would like to commend Jay Massa for his fine work and help recently when I needed repairs done to my cottage on the Kankakee River. The heavy
winds which accompanied the storms at the end of June blew over an oak tree and smashed a hole in the roof. Jay moved quickly and efficiently in
examining the damage, ordering the materials, and hiring the workers. The two men who repaired the damage also deserve praise for their workmanship.
I will certainly recommend your company to any friends who may need similar services in the future.

Bob,
Thank you to the two wonderful guys (John & Bud) who worked here this summer. Maggie Mae (the dog) thanks them too!


Dear Mr. Popovich,
Just a note to tell you how pleased we are with the bath remodeling. We are really enjoying the remarks by family and friends regarding our beautiful
modern bathroom. Your help, suggestions and expertise were very much appreciated.
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Steel City Home Improvement Company, Inc., Construction & Remodeling Services, Merrillville, IN